Nolen Smith Operations & AI automation

Résumé

Nolen Smith

Operations lead who finds where a process is slow, builds the fix, and puts it into production. Five years running multi-site operations: budget, procurement, vendor selection, and a rotating part-time team.

Hudson, New Hampshire · Remote or Boston-area hybrid

Experience

2025 – present

Independent — Process Automation & AI Systems

Self-directed client work · Hudson, NH

  • Scope, build and deploy automation for small organizations — shipping the fix to production rather than handing over a recommendation.
  • Delivered a client pipeline (Python, FastAPI, transcription + Claude APIs, Docker) that cut per-item handling from ~75 minutes to ~10 across a ~1,500-item backlog.
  • Own the full lifecycle: architecture, deployment, and maintenance in production.
Dec 2021 – present

Worship Director — Crossway Christian Church

Multi-site organization · Greater Nashua, NH

Operations, budget, procurement and delivery for a program producing a live event every week across up to three sites.

  • Own operations for a program running 51+ live events a year across up to three sites: planning, scheduling, budget, vendors, and coordination with 10–12 of a 20-person staff.
  • Own a ~$10K budget (influence over ~$16K across two departments), and directed $6,000+ in equipment procurement — evaluating options, selecting vendors, and standardizing on one manufacturer to simplify support.
  • Build the internal systems the operation runs on — scheduling, budget models, documentation and training — designed to hold up with 15–40 rotating part-time volunteers.
  • Led platform migrations at two sites from hardware to software control, including programming, documentation and training for non-technical users.
  • Covered a third site during a staffing gap, flagged the model as unsustainable with the operating data, and advocated for the restructure that fixed it.
  • Built the automation the role now runs on: an MCP server against the scheduling platform's API, an expense-reporting automation, and a nightly database sync.
Jul 2015 – Aug 2018

Audio-Visual Technician — PSAV

Hotel and conference venues · part-time

  • Set and struck AV for corporate conferences and events — up to 5–6 events in a busy week, in rooms seating up to 400.
  • Worked irregular hours against hard client start times, troubleshooting live while the event was happening.

Earlier

Aug 2020 – Nov 2021

Pool Technician — Arntson Pools

Ran an independent daily route: cleaning, water chemistry, and supply pickup. Trained new technicians; otherwise unsupervised.

Feb 2019 – Apr 2020

Worship Leader — Northrich Baptist Church

Weekly rehearsal and live delivery with a volunteer team; scheduling in Planning Center Online.

Jan 2018 – Dec 2018

Worship Arts Intern — Woodcreek Church

Designed an inventory and storage system across six rooms; led services on rotation.

Feb 2014 – Jun 2014

Interim Children's Media Assistant — Woodcreek Church

Led the migration from Keynote to ProPresenter, including setup and volunteer training. My first platform migration, at nineteen.

Jan 2013 – Aug 2020

Assistant — Beachsmith Creative

Prepared client websites for development: WordPress installation, plugin configuration and handoff.

2020

Barista — Fourteen Eighteen Coffee House

Front and back of house; closed the store solo.

Skills

AI & automation

Claude Code, Model Context Protocol (MCP), Anthropic API, transcription APIs, workflow automation design.

Build

Python, FastAPI, pandas, Docker, Railway, REST APIs, Google Apps Script, SQL, HTML / CSS / JS, React Native.

Operations

Process design, budget ownership, vendor evaluation and procurement, scheduling systems, change management, documentation and training.

Data & reporting

Excel and Google Sheets modeling, Tableau, SQL, Notion, Google Workspace, Planning Center Online.

Production & craft

Live and broadcast audio, Logic Pro, ProPresenter, lighting programming, stage design and fabrication, video editing.

On coding: I build with AI tooling and I'm open about it. I can design a system, read and debug the code, deploy it, and keep it running. I wouldn't call myself a software engineer, and it's better you know that up front.

Education

 

B.A., Worship Leadership

The King's University

 

A.A.

Richland College