Résumé
Nolen Smith
Operations lead who finds where a process is slow, builds the fix, and puts it into production. Five years running multi-site operations: budget, procurement, vendor selection, and a rotating part-time team.
Experience
Independent — Process Automation & AI Systems
Self-directed client work · Hudson, NH
- Scope, build and deploy automation for small organizations — shipping the fix to production rather than handing over a recommendation.
- Delivered a client pipeline (Python, FastAPI, transcription + Claude APIs, Docker) that cut per-item handling from ~75 minutes to ~10 across a ~1,500-item backlog.
- Own the full lifecycle: architecture, deployment, and maintenance in production.
Worship Director — Crossway Christian Church
Multi-site organization · Greater Nashua, NH
Operations, budget, procurement and delivery for a program producing a live event every week across up to three sites.
- Own operations for a program running 51+ live events a year across up to three sites: planning, scheduling, budget, vendors, and coordination with 10–12 of a 20-person staff.
- Own a ~$10K budget (influence over ~$16K across two departments), and directed $6,000+ in equipment procurement — evaluating options, selecting vendors, and standardizing on one manufacturer to simplify support.
- Build the internal systems the operation runs on — scheduling, budget models, documentation and training — designed to hold up with 15–40 rotating part-time volunteers.
- Led platform migrations at two sites from hardware to software control, including programming, documentation and training for non-technical users.
- Covered a third site during a staffing gap, flagged the model as unsustainable with the operating data, and advocated for the restructure that fixed it.
- Built the automation the role now runs on: an MCP server against the scheduling platform's API, an expense-reporting automation, and a nightly database sync.
Audio-Visual Technician — PSAV
Hotel and conference venues · part-time
- Set and struck AV for corporate conferences and events — up to 5–6 events in a busy week, in rooms seating up to 400.
- Worked irregular hours against hard client start times, troubleshooting live while the event was happening.
Earlier
Pool Technician — Arntson Pools
Ran an independent daily route: cleaning, water chemistry, and supply pickup. Trained new technicians; otherwise unsupervised.
Worship Leader — Northrich Baptist Church
Weekly rehearsal and live delivery with a volunteer team; scheduling in Planning Center Online.
Worship Arts Intern — Woodcreek Church
Designed an inventory and storage system across six rooms; led services on rotation.
Interim Children's Media Assistant — Woodcreek Church
Led the migration from Keynote to ProPresenter, including setup and volunteer training. My first platform migration, at nineteen.
Assistant — Beachsmith Creative
Prepared client websites for development: WordPress installation, plugin configuration and handoff.
Barista — Fourteen Eighteen Coffee House
Front and back of house; closed the store solo.
Selected projects
Custom MCP server + iOS companion
Every scheduling question took five clicks in a system built for entering data, not answering questions.
Expense reporting automation
A monthly expense report meant retyping a credit card statement by hand and recalling six-digit budget codes from memory.
Lectio Divina iOS app
A minimal iOS app for a slow, structured reading practice. My own design across four screens.
Skills
AI & automation
Claude Code, Model Context Protocol (MCP), Anthropic API, transcription APIs, workflow automation design.
Build
Python, FastAPI, pandas, Docker, Railway, REST APIs, Google Apps Script, SQL, HTML / CSS / JS, React Native.
Operations
Process design, budget ownership, vendor evaluation and procurement, scheduling systems, change management, documentation and training.
Data & reporting
Excel and Google Sheets modeling, Tableau, SQL, Notion, Google Workspace, Planning Center Online.
Production & craft
Live and broadcast audio, Logic Pro, ProPresenter, lighting programming, stage design and fabrication, video editing.
Education
B.A., Worship Leadership
The King's University
A.A.
Richland College